Continuing Education Department Policies
Registration for courses is completed online. Once you have completed your registration and payment has been received, you have secured a position in the course in which you have enrolled. SNR does not accept partial or installment payments and does not reserve spots.
Cancellation Polices for Live Courses:
Course Cancellation by SNR:
We reserve the right to cancel a course due to unforeseen or unavoidable circumstances. However, we take your commitment to our courses seriously and avoid cancellation whenever possible. If a course is cancelled due to low enrollment, we will contact you at the primary email address and phone number which was provided at time of registration. At that time, you will be able to select a full refund or a full transfer to new course date (within 12 months of the cancellation date of the original course). Neither SNR nor host facilities are responsible for any reimbursement of expenses incurred by participant, including airline tickets or hotel accommodations.
If course is interrupted while in progress by circumstances beyond control, no refunds will be issued. Neither SNR nor host facilities are responsible for any reimbursement of expenses incurred by participant, including airline tickets or hotel accommodations.
If written notification of cancellation is received and confirmed prior to 3 weeks of course start date, the participant will incur a 20% administrative fee and will receive a letter of credit or refund for the remaining balance. The letter of credit can be used to substitute someone in their place or transfer to another course within 12 months of the cancellation date.
If written notification of cancellation is received 1-3 weeks prior to the course start date, there will be a 30% administrative fee and participant will receive a letter of credit for the remaining balance. The letter of credit can be used to substitute someone in their place or transfer to another course within 12 months of the cancellation date. No monetary refund will be issued for cancellations in this time frame.
If written notification of cancellation is received less than 7 days prior to the course start date, there will be a 50% administrative fee and participant will receive a letter of credit for the remaining balance. The letter of credit can be used to substitute someone in their place or transfer to another course within 12 months of the cancellation date. No monetary refund will be issued for cancellations in this time frame.
If the participant registered using a letter of credit (or if the participant has been transferred from another course) and the participant cancels, no amount can be transferred to another course, and no other letter of credit will be issued. All credits are forfeited.
No money or credit will be issued for ‘no shows’ at the course, nor for cancellation any time after the course start date.
No money or credit will be issued if a participant begins the course and is not able to complete it for any reason.
Neither SNR nor host facilities are responsible for any reimbursement of expenses incurred.
Cancellation Policies for Online Courses:
If a self-study course is cancelled or removed by SNR before completion by the participant, the participant will be refunded for the course. No cancellations or refunds are permitted by a participant for online/self-study courses. Once a participant has registered for and paid for an online/ self-study course, no refunds will be issued. The participant has until the course end date specified for that course to return the required items to receive course completion credit.
Procedure for Submitting Complaints:
SNR always strives to conduct events, create materials, and provide services according to the codes of ethics and rules of conduct of the professional organizations that empower us to hold our continuing education events. SNR will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, course programs and materials content, and in the treatment of those who attend our programs and use our materials. The monitoring and assessment of compliance with these standards will be the responsibility of SNR’s owner and CE director, Tiffany Turner, MS, CCC-SLP, BCS-S.
If you have a complaint about a presenter, a staff member, course facilities, or the company as a whole, please follow this procedure:
If the complaint is regarding a person, please be prepared to describe them or name them, so that we can be sure to keep your complaint anonymous and take action to correct their future behavior.
Where to submit your complaint:
At an onsite event, you may give your complaint to any staff member you feel safe giving it to (either verbally or in writing). Your identity will be kept anonymous unless you explicitly ask otherwise. If you need follow up, please provide your contact information.
If you wish to submit your complaint by email, please indicate in the subject line that you are submitting a complaint or grievance. Send it to firstname.lastname@example.org, where it will be received by the CE director, Tiffany, who will keep your identity anonymous unless you explicitly ask otherwise.
In your complaint, please specify what the source of the complaint was and if there is anything you would like SNR to do to rectify the problem. While we can’t guarantee that we can always comply with specified requests, the following are examples of ways we can rectify some types of problems: making changes to facilities that are within our control, supplying alternate materials to better accommodate specific disabilities, making edits or changes to the materials that are the source of the complaint, offering an apology, informing the offending staff member or party that they need to change their behavior in the future, etc.
Please let us know if you need a response to your complaint.
Once your complaint is submitted, we will respond as quickly as possible. We will strive to contact you, using the contact information you provide, within 2 business days.
Regardless of our ability to comply with specified requests for complaint resolution, we will use all complaints as part of our ongoing process of improving services and facilities.
Note that it is also possible to write your complaints in course evaluation forms. Please be aware that these forms are anonymous, and as such, we cannot respond to any complaints made through them.
Participant Special Needs:
Participants attending SNR’s courses may indicate special needs prior to any CE event by calling or emailing SNR’s office, directing all correspondence to Tiffany Turner, the CE director. Registration confirmation emails will be sent following registration to any course informing participants of this policy. Special needs include but are not limited to visual impairments, hearing loss, learning disabilities, dietary restrictions, etc. and will be evaluated and accommodated on an individualized basis.
Intellectual Property Polices:
Ownership of Course Material:
Swallowing and Neurological Rehabilitation acknowledges that intellectual property is the tangible product of an intellectual endeavor.
All course materials developed by Swallowing and Neurological Rehabilitation CE director or employees for use at an SNR course are the property of Swallowing and Neurological Rehabilitation.
Guest or contracted presenters at Swallowing and Neurological Rehabilitation courses maintain the ownership of the content and ideas conveyed to the participants in their lectures and presentations that they authored and created. This permits consultant faculty, authors, and presenters to revise, rework, and reuse this content without requiring the permission from any one regulatory body.
Course presenters are responsible for ensuring that course content and/or related materials have been accurately cited/referenced and that no copyright infringement has occurred. CE director will ensure proper citation for courses developed and presented by SNR employees. For guest or contracted presenters, the instructor will be notified that they are responsible for providing accurate citations for all information disseminated to course participants. Any slides or course materials used by guest or contracted presenters will also be reviewed by SNR’s CE director to ensure compliance with intellectual property policies.
Reproduction of Materials by Participants:
Course participants may not reproduce any course materials for their own financial gain, and course materials may not be shared with other clinicians who did not attend the course under any circumstances. Copying of the materials or any part thereof, inclusion in other software, reverse engineering, or modifications are expressly forbidden without the expressed written consent Swallowing and Neurological Rehabilitation. No part of Swallowing and Neurological Rehabilitation’s materials may be copied for resale or other commercial use or posted on public bulletin boards, web sites, Internet domains, or online chatrooms.